Workplace Violence and Active Threats

Quick Reference

Workplace violence includes threats, harassment, physical aggression, and other dangerous behavior.
Risk Factors:

Agitated or aggressive individuals.
Working alone or during low-staffing periods.
Public-facing and community-based work.
Poor lighting, unsecured areas, or inadequate communication.
De-escalation:
Remain calm and speak respectfully.
Allow one person to speak at a time.
Listen and acknowledge concerns.
Avoid arguing, threats, or personal attacks.
Maintain distance and access to an exit.
Request assistance before the situation becomes unsafe.
Active Threat — Run, Hide, Fight:
Run: Evacuate if a safe route exists.
Hide: Shelter and secure your location if evacuation is unsafe.
Fight: As a last resort when in immediate danger, defend yourself.

Personal and resident safety take priority.
Follow facility-specific active threat procedures.
Do not confront an armed person or attempt a rescue that creates additional danger.
Call emergency services when safe.
Report threats, assaults, and concerning incidents.
Healthcare evacuation requires planning for patients who cannot independently escape.

What should staff prioritize during an active threat?03-application / reference-guidelines

Answer

Immediate safety, alerting others, and following facility emergency procedures.