Patient Needs
Support emotional well-being, independence, meaningful relationships, and a sense of dignity during illness or long-term care.
Rehabilitation & Family Involvement
- Encourage meaningful family and friend interactions when desired by the resident.
- Support participation in appropriate recreational and restorative activities.
- Family members may provide useful information about resident preferences and previous abilities.
- Encourage independence rather than completing every task for the resident.
- Protect resident confidentiality and follow authorization requirements.
- Report changes in motivation, mood, or participation.
What Should I Assess?
- Mood, behavior, and changes in emotional state.
- Signs of sadness, loneliness, anxiety, or withdrawal.
- Desire for independence and participation in daily activities.
- Resident preferences for family involvement.
- Availability of meaningful social support.
How Do I Provide Care?
Emotional Support
- Listen with empathy and without judgment.
- Maintain a kind, patient, and respectful attitude.
- Encourage independence and participation in care.
- Acknowledge difficult emotions rather than forcing positivity.
Family Interaction - Welcome appropriate family involvement according to resident preferences.
- Listen to family concerns and observations.
- Encourage meaningful contact when desired by the resident.
- Refer medical questions and care-plan decisions to licensed staff.
Safety & Precautions
- Respect the resident’s right to limit family involvement.
- Maintain confidentiality and verify authorization before sharing health information.
- Avoid making promises about recovery or outcomes.
- Do not dismiss sadness, grief, or emotional distress.
What Should I Report?
- Persistent sadness, withdrawal, or behavioral changes.
- Statements suggesting hopelessness or self-harm (report immediately).
- Family concerns affecting resident care.
- Changes in emotional well-being or social participation.
Related
Flashcards
What helps a distressed resident feel heard?03-application / patient-care
Answer
Active listening and acknowledgment without dismissing concerns.