Patient Needs
Residents with dementia may experience changes in memory, orientation, communication, judgment, and ability to perform daily activities.
Care Goals:
- Preserve dignity, independence, and personal preferences.
- Maintain familiar routines when helpful.
- Reduce avoidable confusion and distress.
- Support safe participation in daily activities.
- Adapt care to the resident’s current abilities rather than assuming all residents with dementia need the same assistance.
What Should I Assess?
Observe and report changes in:
- Alertness, orientation, and responsiveness.
- Communication and ability to express needs.
- Mood, agitation, anxiety, withdrawal, or unusual behavior.
- Mobility, balance, and ability to complete daily activities.
- Eating, drinking, toileting, sleep, and comfort.
Potential Causes of Distress:
- Pain or discomfort.
- Hunger, thirst, or toileting needs.
- Fear or difficulty understanding what is happening.
- Excessive noise, unfamiliar surroundings, or overstimulation.
- Illness, infection, or sudden changes in mental status.
Important: Sudden confusion or an abrupt change from baseline requires prompt reporting. Do not assume it is simply a progression of dementia.
How Do I Provide Care?
Communication
- Approach calmly, introduce yourself, and explain what you are doing.
- Use short, clear statements and allow time for responses.
- Offer simple choices when appropriate.
- Use gestures, visual cues, or demonstrations when helpful.
- Avoid arguing, criticizing, or repeatedly correcting the resident.
- Listen to verbal and nonverbal expressions of needs.
- Identify perseveration, which is when they repeat the same task over and over. Redirect to something else.
Supporting Daily Activities
- Encourage the resident to perform tasks they can safely manage.
- Break complicated activities into smaller steps.
- Offer guidance without rushing.
- Follow familiar routines and preferences whenever possible.
- Maintain privacy during bathing, dressing, and toileting.
Responding to Distress
- Remain calm and maintain a respectful tone.
- Check for immediate safety concerns.
- Consider possible unmet needs or environmental triggers.
- Reduce unnecessary stimulation when appropriate.
- Offer reassurance, choices, or a change in activity.
- Stop nonurgent care if the resident becomes significantly distressed.
- Seek nursing assistance when distress persists or safety is threatened.
Safety & Precautions
- Follow the individualized care plan and required supervision level.
- Maintain a safe environment without unnecessarily restricting independence.
- Do not use threats, punishment, confrontation, or coercion.
- Respect refusal of care and follow facility procedures for reporting and reassessment.
- Never assume a resident lacks all decision-making ability because they have dementia.
- Follow approved procedures for wandering, falls, and other identified risks.
- Wandering tends to be okay, so long as they are on-premises.
- Do not use restraints for staff convenience.
What Should I Report?
- Sudden or significant changes in cognition or behavior.
- New confusion, unusual drowsiness, or difficulty waking.
- Persistent agitation or distress.
- New difficulty eating, drinking, swallowing, walking, or completing daily activities.
- Suspected pain, illness, injury, or unmet needs.
- Safety concerns, falls, or changes requiring a different level of assistance.
- Resident preferences or approaches that successfully reduce distress.
Related
- Dementia
- Nervous System — delirium and sudden changes in cognition
- De-escalation & Conflict Resolution
- Therapeutic Communication
- Communication Accommodations
- Patient Refusal of Care
- Fall Risk
Sources
- CNA Module 3 — Interpersonal Skills
- NICE — Dementia: Assessment, Management and Support
- NICE — Managing Distress in Dementia
- Facility dementia-care and behavioral-response procedures (verify at clinical site)
Flashcards
What should be considered when a resident with dementia becomes agitated?03-application / patient-care
Answer
Unmet needs such as pain, fear, toileting, or overstimulation.
Why use predictable routines for dementia care?03-application / patient-care
Answer
They may reduce confusion and distress.
Why must sudden confusion in a resident with dementia be reported?03-application / patient-care
Answer
It may indicate delirium, illness, or another acute change.
How should instructions be adapted for residents with dementia?03-application / patient-care
Answer
Use clear language, simple steps, and adequate response time.